Complaints
How to make a complaint
Charles Ferguson Ward trading as Abbey Bin Cleaning, sole trader, wants to understand problems, put them right where possible and record learning without exposing customer details.
Contact us
Use the Contact page and choose complaint, email enquiries@abbeybincleaning.com, telephone 07512 615585, or write to 2 Laral Gardens, Newtownabbey, BT37 0LJ. Include only the information needed to identify the service or enquiry. Do not send bank details.
What happens next
Abbey Bin Cleaning aims to acknowledge every complaint within 2 working days and provide a final response within 14 working days. If an investigation cannot be completed within that time, Abbey Bin Cleaning will explain the delay and provide progress updates through the agreed contact channel.
Independent consumer advice
If Abbey Bin Cleaning cannot resolve a service complaint, Northern Ireland consumers may contact Consumerline for independent advice on 0300 123 6262 or through its official online service. Consumerline may refer suitable matters to the Northern Ireland Trading Standards Service but does not obtain redress on the customer's behalf.
Data-protection complaints
Data-protection complaints will also be acknowledged within the applicable statutory 30-day limit, investigated without undue delay and kept updated. After giving Abbey Bin Cleaning an opportunity to respond, a customer may raise an unresolved personal-information concern with the Information Commissioner's Office.
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